Tijekom ove edukacije bavit ćemo se isključivo sa sljedećih 5 praksi (ITIL practices):
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
ITIL 4® Monitor, Support and Fulfil
Početak
09:00
12/02/2025
Završetak
16:00
14/02/2025
